Helpdesk-API

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Help Desk & Support API Tools

About Helpdesk-API

This repository provides an open-source collection of code samples demonstrating how to interact with the Jitbit Helpdesk API using various programming languages. It currently includes implementation examples for C, PHP, Ruby, Python, and JavaScript, alongside a sample CURL command to illustrate basic authentication and request structure. The guide showcases how to leverage the RESTful HTTP service offered by Jitbit Helpdesk, a popular and affordable support ticketing system built on ASP.NET MVC with MS SQL Server support. The software is designed for developers working with either the hosted SaaS version or the downloadable on-premise solution, enabling them to integrate helpdesk functionalities into custom applications. The repository encourages community contributions to maintain and expand the library of usable code snippets for different development environments.

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Jitbit Helpdesk Ticketing System API

This is an open-source collection of code-snippets for Jitbit Helpdesk that shows how you can use the helpdesk app's API. Currently we have Helpdesk API examples for C#, PHP, Ruby, Python and JavaScript.

Feel free to contribute your samples.

CURL example

curl -X GET -u 'user:password' 'https://AccountName.jitbit.com/helpdesk/api/Tickets'

About Jitbit Helpdesk

Jitbit Helpdesk is a popular affordable support ticket system created by a small bootstrapped UK startup "Jitbit". The helpdesk app is available both as a "saas"-application and an "on-premise" solution that can be downloaded and installed on your local server.

The system is based on ASP.NET MVC and uses MS SQL Server to store the tickets. The API is a "restful" http service that can be used on both versions of the helpdesk ("hosted" and "onpremises").