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Helpdesk Laravel

Open source MIT PHP
GitHub
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51
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20
Issues
1
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4 months
Last Commit
Help Desk & Support

 About Helpdesk Laravel

A Helpdesk System with multiple admins, units, and roles based on Laravel and Filament

Platforms

Web Self-hosted

Languages

PHP

Links

Source Code

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ruswan
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Helpdesk Laravel

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Helpdesk Laravel

The Helpdesk Laravel repository is a project aimed at providing a web-based helpdesk system using the Laravel Framewrok v10 and Filament v2. Helpdesk is a system that allows users to submit questions, request assistance, or report issues related to a company's products or services.

In this repository, you will find the complete source code implemented using Laravel, a popular and powerful PHP framework. This project is designed to assist web developers in building and managing helpdesk systems with ease.

The key features of Laravel Helpdesk include:

  1. Ticket Submission: Users can submit new tickets containing their questions, assistance requests, or issue reports.
  2. Ticket Management: Admins can view, assign, or close tickets submitted by users.
  3. Ticket Prioritization: Users can prioritize their tickets to emphasize the level of urgency.
  4. History and Tracking: The system records all activities and conversations within tickets, allowing for easy tracking and auditing.

This Laravel Helpdesk repository will provide a solid foundation for building a customizable and extensible helpdesk system according to your specific needs. By utilizing Laravel as the main framework, this project offers user-friendliness, flexibility, and good performance.

Feel free to explore this repository and start building a robust and responsive helpdesk application using Laravel Helpdesk!

Database Design

Unified Modeling Language (UML)

Requirements

  • PHP 8.1 or higher
  • Database (eg: MySQL, PostgreSQL, SQLite)
  • Web Server (eg: Apache, Nginx, IIS)

Installation

  • Install Composer
  • Clone the repository: git clone https://github.com/ruswan/laravel_helpdesk.git
  • Install PHP dependencies: composer install
  • Setup configuration: cp .env.example .env
  • Generate application key: php artisan key:generate
  • Create a database and update your configuration.
  • Run database migration: php artisan migrate
  • Run database seeder: php artisan db:seed
  • Create a symlink to the storage: php artisan storage:link
  • Run the dev server: php artisan serve

Dummy Account

Super Admin

Admin Unit

Staff Unit

General User

Super Admin Preview