🧠 JIRA Automation Samples
Boost your support team's productivity with smart, no-code JIRA automation.
This repository demonstrates all automations use native JIRA features, no plugins or paid tools.
📌 What's Included
📁 rules/
JSON automation rules you can import directly into your JIRA instance.
📁 templates/
Ready-to-use Confluence documentation and rule breakdown templates.
📁 screenshots/
Dummy visual guides to simulate dashboards and workflows.
📄 LICENSE
MIT License — open to use and extend freely.
📂 Internal Project Background
This JIRA Automation framework was developed during my time at Fizyr (Netherlands) as an internal support optimization initiative:
- ✅ Company: Fizyr, Netherlands
- 🧠 Goal: Improve ticket workflows and team response time through logic-based JIRA automation without using paid plugins
- 🛠️ Scope: Developed rule-based flows, reusable templates, and process documentation tailored for support and engineering teams
It is now open-sourced for other teams facing similar JIRA inefficiencies and looking for plug-and-play solutions.
🚀 Key Automations
- 🔁 Auto-assign tickets by category or support level
- 🔄 Auto-transition statuses via keywords
- 🔔 SLA alerts to Slack/email when breached
- ⏳ Flagging aging or high-priority issues
- 🔃 Reopening tickets upon customer comments
- 📊 Dashboard tagging for executive visibility
📸 Visual Preview
🔧 Auto Assignment Rule
📊 Jira Dashboard Sample
🔔 Priority Notification Flow
💬 Reopen on Reply
⏱️ SLA Tracking Dashboard
🎯 Support Level Assignment
🔁 Ticket Transition Flow
👤 Who Should Use This?
- Tech support & NOC engineers
- DevOps teams using JIRA
- Project managers looking to reduce SLA risk
📰 Related Articles
📘 Dev.to Post
🔗 From Chaos to Clarity – My Lightweight JIRA Automation Framework (No Plugins, Just Logic)
📘 Medium Article
🔗 Boosting Productivity with No-Code JIRA Automation – Real-World Samples for Every Team
📘 Hashnode Blog
🔗 How I Automated JIRA Without Plugins
📘 Zenodo Journal
🔗 SLA Report Journal @ Zenodo
🧠 Author
Arooj Javed
Support Engineer | Automation Enthusiast | Workflow Optimizer
🔗 GitHub | Blog
📄 License
This project is licensed under the MIT License.
Feel free to fork, use, or adapt for your technical teams.
🙌 Support This Project
If you find this project helpful, please consider giving it a ⭐ on GitHub!
Your star helps others discover this project and motivates continued improvements! 💡