Overview
Touchpoints enables government agencies to solicit and process user feedback to support continuous improvement of public service delivery.
An example Touchpoints form that includes every input element is available in this Kitchen Sink example.
Touchpoints is a web application that makes it easy to deploy compliant feedback forms quickly. Touchpoints provides features specific to the domain of Customer Experience in the US Federal Government.
GSA's Federal Acquisition Service (FAS) is developing Touchpoints in-house by the Feedback Analytics Team, within the Technology Transformation Services' Data Portfolio.
Touchpoints documentation is online at https://touchpoints.digital.gov/.
A Demo environment is online at https://app-demo.touchpoints.digital.gov/, and government customers are encouraged to sign up and try it out.
Documentation
See the Touchpoints wiki for more information.
For developers, the wiki contains a developer guide.
Team Process
The Touchpoints team tracks work in a backlog board.
Issues and ideas are also noted in GitHub Issues.
License
See LICENSE