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Webex Contact Center Crm Integrations

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 About Webex Contact Center Crm Integrations

Official Repository for Webex Contact Center CRM Integrations & Connectors

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Webex Contact Center Crm Integrations

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Webex Contact Center CRM Integrations - Legacy Version 1

License Last Commit Legacy Version 1 Connectors

Legacy Version 1 desktop layouts and companion assets for Webex Contact Center CRM integrations. This repository is the public landing point for the Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, and Freshdesk connector packages referenced by the official help.webex.com guides.

Supported Connectors

Connector Latest layout asset Other included assets Official guide
Salesforce salesforce_desktop_0.1.0_v1.1.9.json sfdc-callcenter-definition-file.xml, IVR HTTP connector Salesforce - Legacy install guide
ServiceNow ServiceNow_Desktop_0.1.0_v4.0.1.json webexcc-servicenow-update-setv7-1.xml, ActionsWidget bundle, IVR HTTP connector ServiceNow - Legacy install guide
Microsoft Dynamics 365 MSDynamics_Desktop_0.1.0_v1.5.3.json IVR HTTP connector Microsoft Dynamics 365 - Legacy install guide
Zendesk Zendesk_Desktop_0.1.0_v1.2.2.json IVR HTTP connector Zendesk - Legacy install guide
Freshdesk Freshdesk_Desktop_0.1.0_2.1.4.json Desktop layout package only Freshdesk - Legacy install guide

What This Repo Contains

  • Legacy Version 1 desktop layouts for the five supported CRM connectors.
  • Companion files such as call center definitions, update sets, and HTTP connector examples.
  • Connector-specific README files with setup context, datacenter URLs, feature summaries, and changelog history.
  • Existing sample flows and screenshots that help operators understand the legacy integration behavior.

How To Use This Repo

  1. Open the connector README that matches your CRM platform.
  2. Download the latest layout asset and any companion files listed for that connector.
  3. Follow the linked help.webex.com installation guide for the full setup workflow.

Repository Layout

.
|-- Salesforce/
|-- ServiceNow/
|-- MS Dynamics/
|-- Zendesk/
`-- Freshdesk/

Each connector folder keeps the public README, the latest layout package, and any related legacy assets in one place.

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