mandulis-ticketing-system
Mandulis Ticketing System is an open-source issue and ticket management platform designed for Small to Medium Enterprises, open-source contributors, and DevOps teams. Built with Spring Boot and React, it provides robust tools for creating, assigning, prioritizing, and collaborating on tickets. The system supports user management with role-based access, basic reporting, filtering by status or priority, and API documentation via Swagger. The current roadmap focuses on delivering a stable MVP with core features like ticket lifecycle management, secure authentication using JWT, and a functional user interface. Future development plans include advanced capabilities such as Service Level Agreement tracking, automated workflows, multi-tenant support, and performance optimizations through database indexing and caching. The platform aims for high extensibility with planned webhook integrations for tools like Slack and Microsoft Teams, a plugin architecture for third-party extensions, and comprehensive analytics dashbo