rasahq
Professional software vendor delivering innovative solutions on the Softono platform. Specialized in both open-source and proprietary software development.
Software by rasahq
Helpdesk Assistant
The helpdesk-assistant is a Rasa-based AI chatbot designed as an example project for building IT support tools. It demonstrates how to create a conversational agent capable of interacting with users to perform specific tasks such as opening support tickets and checking their status using the ServiceNow API. The software serves as a comprehensive template for developers looking to construct customer service assistants or handle information gathering workflows before triggering external API calls. It features a flexible configuration option known as local mode, which allows the bot to run and simulate ticket creation and status queries without requiring an actual connection to a Live ServiceNow instance. Setup involves installing Python dependencies, training the machine learning model, and launching separate action and entity extraction servers. The project supports integration with various chat interfaces and includes documentation on extending functionality, handling handoffs to human agents, and deploying v